Verizon (VZ) Stock: $20 Credits Coming After Service Crashes Wednesday

TLDR

• Verizon offers $20 account credit to customers after Wednesday’s network outage
• Credits can be redeemed through myVerizon app and cover several days of service
• Company admits it failed to meet customer service standards
• Business clients will receive separate contact about compensation
• Customers with ongoing issues should restart devices to reconnect

Verizon announced a $20 credit for customers impacted by a network disruption that occurred on Wednesday. The compensation comes as the telecom provider attempts to make amends for service failures.

Verizon Communications Inc., VZ

The credit represents several days of average service value. Customers can access the compensation through the myVerizon mobile application. The company made the announcement on January 15, 2026.

Verizon didn’t mince words about the situation. The telecommunications provider acknowledged it “did not meet the standard of excellence” customers deserve. This direct admission marks a transparent approach to the service failure.

The $20 credit isn’t positioned as full compensation. Verizon stated that “no credit really can” fully make up for the disruption. The company framed the payment as recognition of customer inconvenience and a demonstration that their experience matters.

Different Approach for Business Accounts

Business customers are getting handled separately. Verizon plans to reach out to corporate clients directly regarding their compensation. The company hasn’t disclosed whether business accounts will receive equivalent credits or different amounts.

This segmented approach suggests Verizon recognizes different customer segments have varying needs. Business outages can have more serious financial consequences than personal account disruptions.

Troubleshooting Steps Available

Some users continue experiencing connectivity problems. Verizon provided a straightforward solution for these customers. The company recommends a simple device restart as the primary fix.

Turning phones off and back on is described as “the quickest way to reconnect your phone to the network.” This basic troubleshooting step often resolves lingering connection issues after network problems.

Company Commits to Service Improvement

Verizon issued an apology alongside the credit announcement. The telecommunications company promised to “continue working hard day and night” to provide expected network quality and service levels.

The quick turnaround between Wednesday’s outage and the compensation announcement shows urgency. Verizon appears focused on damage control and customer retention.

Credits will be applied automatically to eligible customer accounts. Users won’t need to file claims or take additional steps beyond accessing the myVerizon app for redemption.

The company emphasized that customer time matters. Verizon described the credit as an acknowledgment of this rather than complete restitution.

Verizon stock declined 1.18% following the service disruption and subsequent compensation announcement. The credit program applies to personal accounts affected by Wednesday’s network issues.