Your Slackbot just got a huge AI agent upgrade - what it can do now (starting today)

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ZDNET's key takeaways

• Salesforce made Slackbot generally available.
• Slackbot is an AI agent for work built in Slack.
• Business+ and Enterprise+ customers can access it.

Slack is often a hub for all of your organization's communications, which includes documents, presentations, reports, lists, and more. This often makes it challenging to find what you need and, therefore, accomplish the task at hand. With Slackbot, Salesforce aims to simplify navigation of conversations on the platform.

New Slackbot

On Tuesday, Salesforce unveiled the new Slackbot, which is now available to the general public. It utilizes the context of your conversations, files, channels, and more to answer questions about your workflow and even take action on your behalf, such as scheduling meetings, from just a single text prompt.

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The company emphasizes that the experience is meant to be intuitive, with no training required and just a simple conversation needed to get started, such as, "What did we decide about the Q4 budget?" Slackbot is meant to populate a curated answer that goes beyond a typical search result.

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Slackbot was also designed to adapt to your preferences and communication style, creating a more personalized experience. Beyond personalized responses, Slackbot can take action, such as finding time on your calendar and scheduling meetings, or drafting meeting notes, project briefs, and other documents, according to the company.

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To help locate information that extends beyond Slack, users also have the ability to connect it to Salesforce data and engage in conversations regarding those metrics as well. As a result, briefings or other materials can reflect both client conversations and actual data points.

Rolling out today

As this experience deals with sensitive conversations and data, Salesforce reassures users that it has "enterprise-grade trust," with Slackbot only being able to access content with the permission it is granted and data staying protected "in accordance with Slack's security and compliance standards." Slackbot is rolling out to Business+ and Enterprise customers starting today.